Shipping Policy
Last updated: 16 July 2026
This policy explains how we get your Tonstix order to you, wherever you’re ordering from. It applies to orders placed directly through tonstix.com.
1. Where We Ship
We ship worldwide from Ireland. Delivery estimates, costs, and available shipping methods vary by destination and are shown at checkout before you complete your order.
2. Processing Time
Orders are processed and dispatched within 1 to 2 business days of purchase. Orders placed on weekends or Irish public holidays are processed on the next business day. During busy periods, such as seasonal peaks, processing may take slightly longer, and we’ll let you know if there’s any significant delay.
3. Delivery Estimates and Costs
Delivery times below are estimates from the date of dispatch, not the date of order, and begin once your order has left our warehouse. They are provided as a guide and are not guaranteed.
| Destination | Estimated delivery | Cost | Free shipping over |
| Ireland | 2 to 4 business days | Calculated at checkout | €28 |
| United Kingdom | 3 to 7 business days | Calculated at checkout | £28 |
| Rest of world | 5 to 10 business days | Calculated at checkout | Not currently offered |
4. Tracking
We currently don’t provide tracking numbers with orders. If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number and we’ll look into it for you.
5. Customs, Duties, and Taxes
For orders delivered outside of Ireland and the EU, your order may be subject to import duties, taxes, or customs fees charged by your country. These charges are set by local authorities and are the responsibility of the customer. We’re not able to predict what these charges will be, as they vary by country.
6. Delivery Address and Missed Deliveries
Please double check your delivery address at checkout, as we’re not able to redirect an order once it has been dispatched. If a delivery is missed, your courier will usually leave a card with instructions for collection or redelivery. If a parcel is returned to us as undeliverable, we’ll contact you to arrange redelivery, which may involve an additional shipping charge.
7. Lost or Damaged Parcels
If your order arrives damaged, or doesn’t arrive at all, please contact [email protected] within 30 days of your order date so we can investigate and put things right, with a replacement or refund in line with our Refund Policy.
8. Contact Us
If you have any questions about shipping or a specific order, we’re happy to help.
Email: [email protected]
Company: Soothing Solutions Ltd (owner and operator of the Tonstix brand)