30-Day Refund Policy
Last updated: 16 July 2026
At Tonstix, we want every family to feel confident buying from us. This policy explains how refunds work for orders placed directly through tonstix.com, and applies for 30 days from the date your order is delivered.
This policy is provided by Soothing Solutions Ltd, the company that owns and operates the Tonstix brand, and does not affect your other statutory consumer rights.
1. What This Policy Covers
We’ll offer a full refund or a replacement, your choice, if your order arrives:
- Faulty or not fit for purpose.
- Damaged in transit.
- Incorrect, e.g. the wrong product, flavour, or quantity.
To be covered, you need to let us know within 30 days of the delivery date shown on your order confirmation or courier tracking.
2. How to Make a Claim
Email [email protected] with your order number, a short description of the issue, and a photo of the product (and packaging, if damaged). Our team will review your claim and get back to you within 2 business days.
In most cases, you won’t need to send the product back to us. Once your claim is approved, we’ll issue a refund to your original payment method or send a replacement, whichever you prefer.
3. Refund Timing
Approved refunds are processed within 5 to 10 business days and returned to your original payment method. Your bank or card provider may take a few additional days to show the funds in your account.
4. What This Policy Does Not Cover
This policy covers faulty, damaged, or incorrect items only. It does not cover:
- Opened or used product, unless the fault, damage, or error is confirmed.
- Orders placed more than 30 days before your claim.
- Products purchased from a pharmacy, supermarket, health store, or other retailer. If you bought Tonstix from a retailer rather than tonstix.com, please contact that retailer directly, as their own returns policy will apply.
5. Your Statutory Rights
This policy sits alongside, and does not replace, your statutory consumer rights under Irish, UK, or other applicable law. Nothing in this policy limits those rights.
6. Contact Us
If you have any questions about this policy or a recent order, we’re happy to help.
Email: [email protected]