Privacy Policy
Last updated: 16 July 2026
Tonstix (“Tonstix,” “we,” “us,” or “our”) makes honey jelly pops and other health and wellness products for children. We know that as a parent or caregiver, trust matters, so this policy explains, in plain terms, what personal data we collect through tonstix.com (the “Site”), why we collect it, and the choices you have.
This policy applies to visitors, customers, and trade or healthcare partners who interact with our Site. It does not apply to information collected offline or through third-party sites we don’t control.
1. Who We Are
Tonstix is an Irish health and wellness brand owned and operated by Soothing Solutions Ltd, an Irish company. For the purposes of data protection law, Soothing Solutions Ltd is the “data controller” of personal data collected through the Site. If you have any questions about this policy or how we handle your data, you can reach us at [email protected].
2. Information We Collect
We collect information in the following ways:
Information you give us
- Contact details: name, email address, postal address, and phone number, e.g. when you place an order, sign up for our newsletter, or contact customer care.
- Order and payment information: billing/shipping address and order history. Payment card details are processed directly by our payment providers and are not stored on our systems.
- Account information, if you create an account on our Site.
- Correspondence: messages, reviews, or feedback you send us, including to healthcare professionals or trade contacts who reach out to us.
- Information about your child, only where you choose to share it with us (for example, an age range, in a customer service query). We do not knowingly collect personal data directly from children; see Section 6.
Information collected automatically
- Device and usage data: IP address, browser type, pages visited, and time spent on the Site, collected via cookies and similar technologies.
- Cookies and analytics: see Section 4 for details on cookies, analytics, and advertising technologies.
3. How We Use Your Information
We use personal data for the following purposes:
- To process and fulfil orders, including payment, shipping, and customer care.
- To send order confirmations, shipping updates, and respond to enquiries.
- To send marketing communications where you have opted in, and to allow you to manage your preferences or unsubscribe at any time.
- To operate, maintain, and improve the Site, including analysing how it is used.
- To personalise content and, where permitted, show relevant advertising.
- To communicate with pharmacy, retail, and healthcare partners about our products.
- To comply with legal, regulatory, and tax obligations, and to prevent fraud.
Our legal bases for these uses include performance of a contract (e.g. fulfilling your order), your consent (e.g. marketing emails and non-essential cookies), our legitimate interests (e.g. improving the Site and preventing fraud), and compliance with legal obligations.
4. Cookies and Similar Technologies
Our Site uses cookies and similar technologies to make the Site work, understand how it’s used, and, where you consent, to personalise content and measure advertising performance. These may include essential cookies (required for the Site and checkout to function), analytics cookies (to help us understand traffic and usage), and advertising cookies (used by platforms such as Google and Meta to measure and tailor ads).
You can manage or withdraw cookie consent at any time via our cookie banner or your browser settings. Turning off non-essential cookies won’t affect your ability to browse or order from the Site.
5. Who We Share Your Information With
We don’t sell your personal data. We share it only with trusted third parties who help us run our business, including:
- Our online store platform (WooCommerce/WordPress), which powers our website and checkout.
- Email marketing platforms (such as Klaviyo), used to send newsletters and order-related communications you’ve opted into.
- Payment processors, who securely handle payment transactions on our behalf.
- Delivery and logistics partners, to fulfil and ship your order.
- Analytics and advertising providers, to help us understand Site performance and, where you’ve consented, measure marketing.
- Pharmacies, retailers, and distributors, only where necessary to support trade orders or partnerships.
- Professional advisers and authorities, where required by law or to protect our legal rights.
These providers are only permitted to use your data to deliver services to us and are bound by appropriate data protection terms.
6. Children’s Privacy
Tonstix products are made for children, but our Site is directed at and intended to be used by adults: parents, caregivers, and trade or healthcare professionals. We do not knowingly collect personal data directly from children under 16 through the Site. If you believe a child has provided us with personal data, please contact us at [email protected] and we will delete it.
7. International Customers and Data Transfers
Tonstix serves customers worldwide. Where personal data is transferred outside of Ireland or the European Economic Area (EEA), including to the UK or other countries, we take steps to ensure it is protected to a standard consistent with EU and UK data protection law, such as through standard contractual clauses or by using providers that offer equivalent safeguards.
8. Data Retention
We keep personal data only for as long as necessary for the purposes described in this policy, for example, to fulfil orders, meet accounting and tax obligations, handle disputes, and in line with your marketing preferences. When data is no longer needed, we delete or anonymise it securely.
9. Your Rights
If you are located in Ireland, the UK, or elsewhere in the EEA, data protection law (GDPR and UK GDPR) gives you the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, in certain circumstances.
- Object to or restrict certain processing, including direct marketing.
- Request a copy of your data in a portable format.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with your local data protection authority, in Ireland, the Data Protection Commission (dataprotection.ie).
Wherever you’re based, you’re welcome to contact us with questions or requests about your data and we’ll do our best to help. To exercise any of these rights, email [email protected].
10. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to keep your information safe and only retain what we need.
11. Changes to This Policy
We may update this policy from time to time, for example, as our Site, tools, or legal obligations change. We’ll update the “Last updated” date at the top of this page when we do. We encourage you to check back periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Company: Soothing Solutions Ltd (owner and operator of the Tonstix brand)